Let's hear from Mike Diamond of RYCO Excavating
How is your business adjusting to our current world situation?
Initially we saw a sharp decline in orders. With an unstable market, construction is generally one of the few industries to feel the first effects of a good, bad, or in this case nervous economy. But luckily that didn't last more than a week or two as everyone seems to have somewhat adapted.
Have your product or service offerings changed to adjust to the needs of your customers?
RYCO is still business as usual for the most part. We have however noticed a small uptick in homeowner orders and deliveries at our material yard. I'd say that's probably partially due to our website & social media presence, and partially due to many people being home right now with more free time looking for small landscaping or light construction jobs to tackle on their properties.
How do you serve your customers differently now that social distancing is enforced?
Whenever possible we are trying to limit paper exchanges between customers and employees to help keep everyone healthy.
What message would you like to put out there to your current and potential customers?
Like everything in life, with time, this too shall pass. We are hopeful that our current customers as well as potential new customers can appreciate that RYCO always tries to adapt to any and all situations as best we can.